Frequently Asked Questions

Occupational therapy (OT) is a type of licensed, regulated rehabilitation that focuses on your day-to-day life, or ‘activities of daily living.’ OT takes the “functional” approach to rehabilitation, in that it uses the things you want to do as both the end and the means. This can mean working on a specific skill, like building your arm strength so that you can return to work after surgery, or on the task as a whole, like helping you transition back to work. OTs work in a “holistic” model, meaning they consider the whole person–their history, their environment, their social support, their current limitations and strengths, etc–when treating their clients. 

Occupational therapists are regulated in Ontario by the College of Occupational Therapists of Ontario (C.O.T.O). You can read more about occupational therapy and about the standards set for OTs by C.O.T.O. on their website.

Gender affirming care is healthcare that allows people to express and affirm their gender identities in the way that makes them feel the most whole. This can mean anything from care directly related to transition, such as recovering from a gender-affirming surgery, to the day-to-day, such as putting on make-up.

As trans folks ourselves, the staff at Self-Made Rehab are all extremely passionate about making sure that the trans community has access to safe, affirming, holistic healthcare.

The Assistive Devices Program (ADP) is an Ontario government initiative that assists disabled Ontarians access the communication & writing aids they need through assessment and recommendation of certified professionals called ‘authorizers.’ ADP covers 75% of the cost of certain communication & writing aids, meaning the person accessing the device only has to pay 25% of the cost. It also certifies certain vendors to sell these products, so that there is quality control for the products that a person purchases.

Self-Made Rehab offers authorizer services to apply for ADP funding. While there is no guarantee that funding will be granted just because an application is made, and not everyone qualifies, we are also happy to help you find alternate funding sources to help you get what you need. 

You can also read more about the ADP program for communication & writing aids on the Ontario government website.

We pride ourselves in keeping OT services affordable for our clients. As such, there are several options for pricing of our services:

• Virtual OT (via secure, PHIPA-compliant platform OwlPractice) is $90/hr
• In-person OT, held in your home, is $120/hr
• Consultation and education services, in-person or virtual, are $120/hr, but fees can be lowered for community groups depending on your budget
• Reports (such as for a return-to-work plan), available upon request, are $50 for up to five pages, plus an additional $10 per page for reports 6 pages or more.

Unfortunately, we are unable to accommodate direct billing at this time, meaning that if you have insurance, we will not be able to bill the insurance directly–you will have to pay, then be reimbursed by the insurance company.

No. Our services are offered either in-home or virtually. For in-home services, we are currently limited to within the city of Toronto (anywhere accessible by TTC). Clients in York, Halton, Durham, or Peel Regions can still access virtual services.

We offer a patient portal through OwlPractice, the secure platform we use for managing client records, billing, and scheduling. It is fully secure and PHIPA compliant. Registered clients can access records, schedule and manage appointments, and pay for sessions through this portal. However, if this isn’t something you prefer, you can do all of these things via phone, email, and/or traditional payment methods instead! 

Yes! Our consultation & education services are general services meant to help you or the organization you represent learn the skills required to become more inclusive of queer, transgender, and/or disabled people. We provide services tailored to every industry, at any level of knowledge and in whatever level of depth you may require. Just let us know what you need, and we’d be happy to chat about it with you!

No, you don’t have to book a session right away. All clients are entitled to a 15-minute phone consultation prior to booking their first appointment, with no commitment expected. This consultation is a chance for you to ask questions and assess whether we are a good fit for your needs. If you feel like moving forward at that point, you can either let us know on the call, or think about it and contact us later.

Please visit our ‘Contact Us‘ page to learn how to get in touch with us or to book a free, no-commitment 15-minute consultation.